Childcare Policies and Procedures

Our Centre has a number of policies and procedures pertaining to the care of your child. Our policies are located in the centre foyer and are available to review at any time. Below are some important policies to get you started. For more information on our centre policies please speak with your Centre Director.

Accidents and Incidents 

Our educators take a proactive approach to safety at our services and conduct thorough risk assessments of all play areas so that effective supervision strategies are in place and each child can feelsafe and free to explore their environment.

At all times educators are present in the service that hold Senior First Aid qualifications including asthma and anaphylaxis training. Should an accident or sudden illness occur educators will immediately commence first aid and you will be contacted to collect your child or in emergency situations advised of the plan of action regarding further medical treatment.

If, in an emergency, you or your authorised nominee cannot be contacted the Nominated Supervisor will provide the ambulance officers with information regarding your child and a team member known to the child will accompany your child to the hospital and stay until you arrive. Full documentation of the incident will be made.

Health and Hygiene

Children and educators are actively encouraged to practice good personal hygiene at the service. We believe that this helps to minimise the instances of illness at the service. We also believe that if your child is ill, the best place for them is to be at home where they can recover faster.

If your child presents at the centre with signs of   illness the nominated supervisor may advise that they are not well enough to participate in the services daily activities and you will be asked to make alternative arrangements until they are well or the exclusion period has ended and seek medical advice {you may be asked to provide a medical clearance letter before your child care return).

Should your child become ill at the service observation, documentation and first aid will commence and you may be contacted to collect your child from the service and seek further medical advice (Please note that panadol is not regarded as a first response and can only be administered in emergency situations and with prior written parental consent). It is important that you read the services medication policy carefully to know the guidelines for educators to administer medication to your child including panadol, prescription and non-prescription medication.

A list of common infectious illnesses, their exclusion periods and policies and procedures related to illness and minimising the spread of infectious diseases are available in the foyer.

Emergency Evacuation

Emergency evacuations as well as lockdown procedures are regularly practiced and the centre has individual plans if in danger of local emergencies, including cyclone, flood and bushfire etc. Fire extinguishers are strategically located throughout the Centre. As part of our fire safety measures all children in attendance at the Centre are noted from the attendance sheet. Each child is identified during a fire drill. This is why it is important to ensure that you sign your child “IN” and “OUT” of the Centre each day.


As part of your enrolment process you will be asked to provide details of your child’s immunisation status. In the event of an outbreak of an infectious disease it may be necessary to exclude any children who are not immunised for their health and wellbeing. Non immunisation may also affect your Child Care Benefit. For more information please refer to our immunisation, exclusion and notifiable disease centre policy available in the foyer.


If your child requires medication whilst in care, a medication record must be filled in and signed by a parent. The medication must be in original packaging and accompanied by a prescription label/doctors letter (for non prescription medication) which states who the medication is for and the dosage. Medication must be handed to a staff member and will be stored in a locked cupboard. Under no circumstances is any type of medication to be left in children’s bags. Please refer to the Medication Policy for further information.


We understand the important role we play in meeting the nutritional needs of children while in care. Children who attend a full day of long day care will be offered at least 50% of their recommended daily dietary intake while in care.

We also have a commitment to assist families, who provide their children’s meals to develop healthy food attitudes and habits. Guidelines around healthy eating when food is supplied at the service or when families provide the food can be found in the foyer or by asking a friendly team member.

Cultural Diversity

As Australia is a culturally and linguistically diverse nation, we recognise the diversity of all cultures and provide opportunities for all children to develop an understanding of these cultures. Therefore, we aim to help foster in each child an awareness and acceptance of other cultures through integrating multiculturalism into our programs.

It is important to understand that cultural awareness is not tokenism, but is incorporated into our program on a daily basis. This can be achieved through providing and offering a range of books, music, cooking crafts, singing, clothing, play equipment and other subtle means.

Where possible, all parent information can be translated into required languages advised by families upon enrolment. The centre will provide the Interpretation Services contact number for families to access if needed.

Sun Protection

Our centres take care to protect children and team members from direct exposure to the sun. This is extremely important as children are very vulnerable to sunburn, which can increase their chances of skin cancer by almost 50%. This is one of the most common forms prevalent in Australia and skin damage from sunburn can never be repaired.

Our centres abide by all state regulations and the child care building code in regards to the amount of manufactured and natural shade available in the playgrounds. Shade structures are maintained and regular maintenance and safety checks are conducted as required, initiated by the centre director.

We recommend that parents pack clothing for children that will protect them from the sun, including a hat, longer sleeved t-shirts instead of singlets and loose clothing which covers all of their body (i.e. no midriffs or bare backs).

Sunscreen will not be applied to any child without prior written permission from the parent as per the blanket permission form guidelines relating to the use of Foreign Substances. Sunscreen will be applied to children 20 minutes before going outside and regularly re-applied.

Literature on sun care is available at the centre and for more information on the centre’s Sun Protection policy, please ask the Centre Director.


Please dress your child in play clothes that wash easily,so that your child may enjoy all the activities. n choosing what your child should wear to the centre, please consider the following:

  • Your child will be working with messy materials such as paint, glue, water and sand so must be able to stand a little wear and tear.
  • Clothing must provide some protection and be comfortable for both indoor and outdoor experiences.
  • Children will be climbing, running, jumping and swinging so they will need clothes that neither restrict their activity nor reduce their safety (e.g. Slippery shoes, long skirts)
  • Children will need clothes which allow them for growing independence i.e. pants that can come off easily for toileting.
  • Please name all clothing and footwear.

Priority of access

One of the main reasons the Australian Government funds child care is to meet the child care needs of Australian families. However, the demand for child care sometimes exceeds supply in some areas. When this occurs, it is important for services to allocate places to those families with the greatest need for child care support.

To ensure that the centre adheres to the guidelines issued by the Australian Government, priority of access to child care will be given according to children falling in the following categories:

  1. Priority 1: A child at risk of abuse or neglect
  2. Priority 2: A child of a single parent or of parents who both satisfy,the work/training/ study test under section 14 of the New Tax System (Family Assistance) Act 1999
  3. Priority 3: Any other child

In relation to priority 3, there are some circumstances in which a child who is already in a child care service may be requested to give up their place or change days at the service in order for the service to provide a place for a higher priority child, but only if the parent is notified of this policy upon enrolments AND the service gives parents 14 day’s notice of the requirement for their child to give up their place or change days.

Within the main categories, priority is also given to children in:

  • Families with low incomes
  • Aboriginal and Torres Strait slander families
  • Parents or children with disabilities
  • Families from non-English speaking background
  • Single parent families
  • Socially isolated families

Please see the Director in the Centre for further information on our Policies.  We are happy to answer any questions you have.